Customer Care & Quality Guarantee
Refund & Return Policy
Last Updated: October 2026
First-Party Designer & Manufacturer Commitment
At VIONTÉ, we pride ourselves on being a first-party designer and manufacturer. Because we manage our production and quality control directly, we offer a streamlined return and exchange process with direct accountability.
Return Window
We offer a strict 4-day return/exchange policy from the date of delivery.
Why 4 Days?
As a first-party brand, every product is thoroughly inspected before shipping. This focused window allows us to process your requests faster than third-party platforms.
Eligibility
Items must be unworn, unwashed, and in their original packaging with all VIONTÉ tags intact.
Fast Refunds
Refunds are processed back to your original payment method within 3–5 business days after quality inspection.
1Strict 4-Day Return & Exchange Window
We offer a strict 4-day return/exchange window calculated from the date and timestamp of confirmed delivery by our logistics partners.
Why 4 Days? As a first-party brand, we ensure every piece is meticulously checked before shipping. This window allows us to process and approve your exchange or return requests far faster than third-party marketplaces.
2Eligibility Requirements
- Items must be unworn, unwashed, and in pristine condition with no signs of wear, fragrance, or cosmetic marks.
- All original VIONTÉ security tags, brand labels, and protective packaging must be intact and untampered.
- The original product packaging and invoice/packing slip must accompany the item during courier reverse pickup.
3Refund Timelines & Methods
Once the returned item is collected and inspected by our atelier quality team:
- Prepaid Orders (Cards, Net Banking, UPI, Razorpay): The refund will be credited directly to your original payment method within 3–5 business days of approval.
- Cash on Delivery (COD) Orders: Refunds are transferred directly to your bank account via UPI or IMPS within 3–5 business days once you provide verified account details to our support team.
4How to Initiate a Return or Exchange
To request a return or size exchange within your 4-day window, simply contact our concierge team with your Order Number and photos of the product/tags: